Frequently Asked Questions
Everything you need to know about your Creation Entertainment fashion experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 14-21 business days depending on location.
How do I ensure I am ordering the correct clothing size?
We provide a detailed size chart on every product page. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition convention merchandise may be final sale.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress.
What materials are used in your apparel?
We prioritize quality and comfort. Most of our t-shirts and hoodies are made from premium ring-spun cotton or high-quality poly-cotton blends to ensure durability and a soft feel.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international customers are responsible for any customs duties or import taxes imposed by their local government.